FAQs

1. What does 925 silver mean?

925 silver, also known as sterling silver, means the jewelry contains 92.5% pure silver mixed with other metals for strength. Pure silver is too soft for daily wear, so 925 ensures durability while maintaining purity.

2. Is your jewellery hallmarked?

Yes. Our jewelry is made using certified 925 sterling silver. Wherever applicable, pieces carry a 925 stamp as a mark of authenticity.

3. Will 925 silver turn black or tarnish?

Yes, over time silver can naturally tarnish due to air, moisture, sweat, perfumes, and chemicals. This is normal and not a defect. With proper care and regular cleaning, the original shine can be easily restored.

4. How do I take care of my silver jewellery?

  • Store in a
    dry, airtight pouch
  • Avoid water,
    perfume, sweat, and harsh chemicals
  • Remove
    before sleeping or exercising
  • Clean gently
    with a soft cloth after use

Proper care will
keep your jewellery shining for years.

5. Is your jewelry suitable for daily wear?

Yes. Our designs are made for comfortable daily wear, but like all fine jewelry, silver lasts longer when handled with care.

6. Is your jewelry safe for sensitive skin?

Yes. 925 silver is generally hypoallergenic and suitable for most skin types. However, if you have extremely sensitive skin, we recommend avoiding prolonged contact with sweat or chemicals.

7. Do you offer Cash on Delivery (COD)?

COD availability depends on your location and order value. If available, it will be shown at checkout.

8. How long does shipping take?

Orders are usually dispatched within 1-2 business days and delivered within 5-7 business days, depending on your location. You will receive tracking details once your order is shipped.

9. What is your return or exchange policy?

We accept returns or exchanges as per our policy. Items must be unused, in original condition, and returned within the specified time period. (Check the Returns Policy)Self-shipping charges are reimbursed up to ₹70, subject to proof.

10. Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, cancellations may not be possible.

11. Do you offer custom or personalized jewelry?

Customization availability depends on design and order quantity. Please contact us before placing your order for personalized requests.

12. How do I know my jewelry is genuine?

All our jewelry is made using certified 925 silver and undergoes quality checks before dispatch. Authenticity and transparency are important to us.

13. What if my jewellery arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery with clear photos & videos. We’ll resolve the issue as quickly as possible.

14. How can I contact you?

You can reach us via email, WhatsApp, or Instagram. Our support team will respond within 24-48 working hours.

15. Is silver jewelry a good investment?

Silver jewelry holds both emotional and material value, but it should primarily be purchased for wearing and gifting, not as a financial investment.

16. Why does silver jewelry vary slightly in weight or finish?

Silver jewelry is often handcrafted or semi-handcrafted. Minor variations are natural and add to the uniqueness of each piece.

17. Can I gift your jewellery directly to someone?

Yes. We offer secure packaging suitable for gifting. You can also add a note in Cart.

18. Why should I trust your brand?

We believe trust is built through honesty, quality, and service. Our jewelry is made with care, our policies are transparent, and our goal is to build long-term relationships—not one-time sales.